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Please note: we do not ship to PO Boxes.
We use different logistics providers depending on the destination country. We will always ship products with a tracking service so you can look forward to your new purchase, and make sure that you are available to receive your delivery! If you haven’t received a tracking number after 4 to 5 working days, please contact us at firstname.lastname@example.org.
For all shipping destinations, we ensure that sales taxes, import duties and fees are included in the final sale price. Local charges (i.e. customs duty, etc.) may apply however, depending on your region, and these additional charges are at your own expense.
Our products can only be shipped to Japan. For shipping to other locations, please visit our other locations’ websites.
For you, our valued customer, shipping is free on orders above ¥15,000. If you are an investor or a member of the FW Pro Program shipping costs of ¥1,000 will apply.
Delivery times vary depending on an order’s destination. The below chart gives an estimate of standard shipping times for an assortment of popular regions, from the moment your order is shipped. Please note that these figures are merely estimates and never guaranteed; public holidays, peak season processing or incomplete shipping addresses may delay the delivery of your order.
In the rare instance that your product has been lost or damaged in transit, please report this to the shipping company immediately, then report the issue to us. It is important that you do not sign for the delivery if the box is damaged or lost.