We build our products to last, but if you have found the limitations of our gear, we always aim to repair, rather than replace. We offer a two-year warranty on all products from the date of purchase against defects in workmanship and materials.
Our warranty policy does not cover damage caused by accidents, improper care, negligence or normal wear and tear. We recommend that you follow the washing instructions on your garment.
Once we have reviewed your information regarding a potential repair, we will evaluate the best possible solution in accordance with our guidelines. We will always try to repair your garment, in an effort to reduce our impact on the planet. If the garment is deemed non-repairable, we will do our best to find an alternative solution for you.
Repairing a garment can take up to 21 days in high peak season.
If your product(s) were purchased at a retailer, please contact them first to process your request. If your product(s) were purchased online through fwapparel.com, or if it is not possible to contact the original retailer, please use the following form to submit your information, and a member of our team will get in touch with you.
To begin the repair process, simply fill in the form below. One of our team members will get in touch with you to provide instructions. Before you start the repair process, please ensure you have the following to hand:
- Model and size of the product
- Proof of purchase
- Pictures of the product front and back
- Pictures of the damage
- Picture of the label with serial number
- Details of the repair needed